Beacon

Support

If something isn't working, tell us.

Beacon is made by a small team. Every message is read by a person who can actually change the app.

What we can help with

  • Trouble recording, transcribing, or saving an entry
  • Questions about a subscription or a billing problem
  • Getting a copy of your data, or deleting it entirely
  • Bugs, crashes, or anything that looks wrong
  • Feedback — including the blunt kind

Worth checking first

A few things that resolve most reports without waiting on a reply:

  • Beacon needs microphone permission — check Settings → Beacon on your device.
  • Make sure you're on the latest version from the App Store.
  • A weak connection can delay an entry from saving. It'll go through once you're back online.
  • If Sanctuary Lock won't let you in, confirm Face ID is working elsewhere on the device first.

When you write in

Include your device model, your iOS version, and roughly when the problem happened. That's usually enough to find it in the logs on the first try.